In short
An AI recorder with a call mode, such as Notta Memo ($149 one-time), is the option that works with any phone: it records your sales calls, feeds them into the same Notta workspace as your video meetings, and gives you the same AI summaries and sales summary template you already use. If your company has a business phone system, its mobile app (for example Dialpad, Aircall, Zoom Phone or Teams Phone) is also a clean route, because it records, transcribes and logs the call to the CRM for you. On your own phone, the built-in recorder works on supported iPhones (iOS 18.1 or later, saved to Notes with a transcript) and on many Android phones through the Google Phone or Samsung Phone app, but you will need to move the transcript into your CRM yourself.
- An AI recorder with a call mode, such as Notta Memo ($149 one-time), works with any phone and gives you the same AI summaries as your video meetings, in the same Notta workspace.
- If your company runs a business phone system, call from its mobile app: it records, transcribes and logs the call to your CRM automatically.
- On your own phone, the built-in recorder works on supported iPhones (iOS 18.1+) and many Android phones via the Google Phone or Samsung Phone app, but you have to move the transcript into your CRM yourself.
- Whatever route you record with, uploading the audio to Notta gives you the same sales summary template and follow-up workflow you already use, so phone calls and video meetings land in one place.
What you need
- A phone: an iPhone with iOS 18.1 or later, or an Android phone with the Google Phone app or Samsung Phone app where call recording is available in your country.
- Either a business dialer app with recording on your plan, or an AI recorder with a call mode, such as Notta Memo.
- Permission to record: consent rules vary by state and country.
- Your CRM login, to attach the transcript.
Step 01: Check whether you must tell the other person, and tell them
Before anything else, confirm the consent rules that apply to your calls. Two-party consent states require everyone on the call to agree to the recording, not just you. Built-in recorders handle this for you: iPhone and Google Phone announce the recording automatically, and Samsung alerts the other party. Business dialers and AI recorders may not announce anything, so the responsibility falls on you to tell the customer. See our guide to recording consent laws by state for the details.
Step 02: If your company has a business phone system, call from its mobile app
This is the cleanest route for sales teams. Business phone apps such as Dialpad, Aircall, Zoom Phone and Teams Phone run on your mobile phone but route calls through the company system, so recording, transcription and CRM logging can happen without you doing anything. Dialpad produces AI Recaps after calls, and dialers can log calls to Salesforce on higher plans (Dialpad: Pro or Enterprise per third-party pages, unverified). Zoom Phone produces AI call summaries, Teams Phone pairs with Copilot, and Aircall links recordings to Salesforce Voice Call records. If your company already pays for one of these, start here before buying anything else.
Step 03: On iPhone, use the built-in call recording
On iPhones running iOS 18.1 or later, the built-in call recording saves the call to Notes with a transcript, and both parties hear a notice that the call is being recorded. A summary needs Apple Intelligence. Availability is limited by region and language. We cover the full iPhone steps in our guide to recording a phone call on iPhone.
Step 04: On Android, use the Google Phone or Samsung Phone app
The Google Phone app offers call recording on Android 9 and later (Pixel 6 and later on Android 14 and later), on certain devices, carriers and countries. Everyone on the call is told the call is recorded, recordings are stored on the device only, and conference or on-hold calls cannot be recorded. Transcription is not mentioned in Google's help page. On Samsung Galaxy phones, native call recording reached the US with One UI 7: the other party receives an alert with a short cancel window, and Transcript Assist (Galaxy AI) creates a transcript, in about 20 languages per third-party coverage. Either way, the transcript stays on your phone until you move it.
Step 05: Or attach an AI recorder with a call mode
If you take sales calls on your own phone and want the same AI summaries you get from your video meetings, an AI recorder is the most flexible option because it works with any phone. Notta Memo ($149 one-time) has a dedicated phone call mode alongside its internet call mode, and ships with a MagSafe case so it attaches to the back of your iPhone during calls. Plaud Note Pro ($189) also detects phone calls and records them. Because Notta Memo feeds calls into the same Notta workspace as your meetings, your phone calls get the same AI summaries and templates rather than living in a separate app.
Step 06: Get the transcript into your CRM
A transcript on your phone is only half the job; the CRM note is the other half. Export or share the recording from Notes or your recorder app, then upload the audio to your note taker. Notta, Fireflies and Otter all accept audio uploads, and uploading to Notta applies the same sales summary template you use for video meetings, so phone calls and online calls produce consistent notes. From there, follow our guide to turning a sales call transcript into follow-up to draft the CRM note and next steps without copying text between tools.
Which way of recording sales calls on a phone should you choose?
There are three routes from a mobile sales call to a transcript, and the right one depends on who owns your phone number and how much of the workflow you want automated. An AI recorder with a call mode is the most flexible: it works with any phone, and Notta Memo in particular puts phone calls into the same Notta workspace as your video meetings, so every sales conversation, whatever device it happened on, gets the same AI summary and lands in the same place before you push it to the CRM. If your company runs a business phone system, its mobile app does the most for you: recording, transcription and CRM logging in one place, at a per-user monthly cost. If the call happens on your personal phone, the built-in recorder is free but leaves the transcript stranded on the device, and you have to move it into your CRM yourself.
| Route | Works on | Announces recording | Transcript | CRM logging | Cost |
|---|---|---|---|---|---|
| AI recorder with call mode (Notta Memo, Plaud Note Pro) | Any phone | No, you must tell them | Yes, AI summaries in the same workspace as your meetings | Via upload and your note taker's workflow | Notta Memo $149 one-time; Plaud Note Pro $189 |
| Business dialer app (Dialpad, Aircall, Zoom Phone, Teams Phone) | Company mobile app on iOS and Android | Varies by system and plan | Yes, AI summaries on supported plans | Yes, on higher plans (e.g. Dialpad Salesforce logging, unverified) | Per-user monthly (Dialpad Standard $15/user/mo, unverified) |
| Built-in recorder (iPhone, Google Phone, Samsung Phone) | iPhone iOS 18.1+; Android 9+ / Galaxy with One UI 7, by device and country | Yes, automatically (Samsung: alert with cancel window) | iPhone: saved to Notes; Samsung: Transcript Assist; Google: not mentioned | No, manual | Free |
Can a meeting note taker like Otter or Fireflies record a phone call?
Not directly. Meeting note takers such as Otter and Fireflies join video meetings as bots or capture in-person audio, but they cannot join a phone call made from your phone's dialer. Competitor research marks Otter and Read AI phone capture as "native dialer not confirmed", while Fireflies relies on dialer integrations rather than recording the call itself. The practical workaround is to record the call with your phone's built-in recorder or an AI recorder, then upload the audio to your note taker. Notta, Fireflies and Otter all accept uploads, and uploading to Notta means the phone call gets the same sales summary template as your video meetings instead of a bare transcript. Some mobile note-taking apps can also record in-person audio if you put the call on speaker, but that costs audio quality.
What does the other person hear?
This matters more on sales calls than anywhere else, because an unexpected announcement can derail a conversation. On iPhone and on the Google Phone app, everyone on the call hears an announcement that the call is being recorded before it starts. On Samsung Galaxy phones with One UI 7, the other party receives an alert and has a short window to cancel the recording. Business dialers vary by system and plan, so check what your plan announces. AI recorders such as Notta Memo and Plaud Note Pro record from the device and announce nothing, so you must tell the customer yourself, which also gives you the chance to ask for consent properly.
Is it legal to record a sales call on your phone?
It depends on where you and the other party are. In the United States, two-party consent states require everyone on the call to consent to the recording, while one-party consent states only require yours. Rules also differ by country, which matters if you sell internationally. The built-in recorders help by announcing the call automatically, but an announcement is not the same as consent in every jurisdiction. See our guide to recording consent laws by state before you record customer calls.
How accurate are phone-call transcripts?
Phone audio is narrowband, which makes it harder to transcribe than meeting-room or video-call audio, so expect lower accuracy than you see on online meetings. The only measured figures we can cite for real phone calls apply only to Notta Memo. On a real Japanese phone-call interview (test C13), Notta Memo 2.0 achieved a character error rate of 22.7% versus 32.8% for Memo 1.0; on a real Japanese sales pitch (test C15), Memo 2.0 achieved 16.2% versus 20.0% for Memo 1.0. Those results show the current generation of Notta Memo is meaningfully more accurate on phone audio than the previous one, but they are tests in Japanese, not an independent benchmark across tools. For English sales calls, treat any transcript as a draft and verify quotes and numbers before they go into the CRM.
Frequently asked questions
Can you record calls on Android without the other person knowing?
Not with the built-in apps. The Google Phone app notifies all participants that the call is recorded before it begins, and Samsung's One UI 7 recording alerts the other party with a short cancel window. An AI recorder with a call mode, such as Notta Memo or Plaud Note Pro, records from the device and announces nothing, so you must tell the other person yourself, which consent rules may require anyway.
Where does iPhone save recorded calls?
On iPhones running iOS 18.1 or later, recorded calls are saved to the Notes app with a transcript. A summary requires Apple Intelligence, and availability is limited by region and language. From Notes, you can share the recording and upload it to your note taker, such as Notta, to get the same sales summary as your video meetings.
Can I record WhatsApp sales calls?
Meeting bots cannot join WhatsApp calls, but an AI recorder with a call mode can capture them from the device. See our guide to AI note takers for Slack Huddles and WhatsApp calls for the options.
Does Gong record mobile phone calls?
Gong captures calls made through its own Gong Engage Dialer rather than recording calls from your phone's native dialer. If your sales calls happen on your personal phone number, an AI recorder with a call mode, such as Notta Memo, or an upload to your note taker after recording with the built-in recorder, is the more direct route to a transcript.
Do I need a subscription to transcribe phone calls with Notta Memo or Plaud?
The devices themselves are one-time purchases: Notta Memo is $149 and Plaud Note Pro is $189 (prices checked 2 October 2026). Check the current plan details on each product's site for what transcription and AI summaries are included, and re-check prices on the store pages before buying.
Sources
- [1]Record a phone call on iPhone (Apple support) — Apple
- [2]Record a phone call (Google Phone app help) — Google
- [3]Samsung call recording comes to the US with One UI 7 (Android Authority) — Android Authority
- [4]One UI 7 finally brings native call recording to Galaxy phones in the US (Notebookcheck) — Notebookcheck
- [5]Dialpad pricing — Dialpad; vendor pricing page
- [6]MeetGeek pricing — MeetGeek; vendor pricing page
- [7]Notta pricing — Notta; vendor pricing page